Your agent's packing team will arrive one to two days prior to the actual move day and will use the industry's best packing materials to protect your belongings.
On moving day the van operator will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork. Once signed, the loading process will begin.
After loading, the van operator will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide the van operator with your contact information during travel to your new residence.
On the day of your delivery, you will need to have someone ready and waiting for your items.
The van operator will require payment at your new residence. Acceptable forms of payments are: cash, certified check, or traveler's check. A credit card may be used when arranged in advance.
As you items are being unloaded, you may request for our team to place items where you would like to have them. It is especially important that you do that for heavy items that would be difficult for you to move afterward. Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please note the items involved on the inventory form prior to signing.
If you will be requiring for us to unpack your boxes and place the items back into their proper permanent place, please let your agent know so that we can work out the pricing for you in advance.